Frequently Asked Questions

Q. How will my purchases ship?

A. We will ship products via United Parcel Service, United States Postal Service and other major package delivery companies and motor freight carriers.

 Q. What locations will you ship to?

A. We will ship products located within the 48 contiguous United States.

Q. Do you ship outside the United States?

A. We currently ship products only within the 48 contiguous United States.

Q. Do you have any shipping restrictions?

A. We do not ship hazardous items via air. (View shipping policy)

 Q. Do you charge for shipping, on an oversized, overweight, or large quantity packages?

A. Some products may require additional shipping fees due to being oversized, overweight, or having large quantities.  (View shipping policy)

Q. Do you ship products internationally?

A. We currently do not ship products internationally.

Q. Will you ship to a P.O. Box address?

A. All shipments require a street address for delivery. We do not ship to P.O. Box address locations.

Q. How long will it take for my order to ship?

A. Most orders ship within 1-5 business days.

Q. What happens if a product is on backorder?

A. Backordered products will ship as soon as it becomes available from the manufacturer.

Q. Can I ship a product to a location other than my bill to location?

A. Yes. To protect against fraudulent or unauthorized purchases, we may contact the cardholder to verify purchases and ship to locations.

Q. Will you ship to residential address location via motor freight carriers?

A. Yes. If your purchase requires a motor freight carrier, additional fees may apply. ( see shipping policy )

Q. Do you offer expedited shipping?

A. Yes. Next, 2nd ,and 3rd day shipping is available on all in stock purchases made before 2pm (Central Time) during normal business hours of operation. Next day, 2nd day and 3rd day shipping does not include purchases made online during weekends or holidays. (extra shipping fees do apply)

 Q. Can I track my shipment?

A. Yes. All customers who provided us with a valid e-mail address during registration will receive order confirmation and package tracking information. Note: Items being dropped shipped from the manufacturer may not have tracking information available at time of shipping.

Q. What if my product was damaged during the shipping process?

A. Carefully inspect any package upon receiving them. (see damage policy)

Q. Can I return a product if it was damaged during shipping?

A. Yes. Accidents can and do happen. (see damaged product policy for details)

Q. Can I make changes to my order?

A. You can make changes and cancellations to your order at any time prior to the shipment of the product(s). 

Q. Can I cancel my order?

A. You can make changes and cancellations to your order at any time prior to the shipment of the product(s). 

Q. Do you offer free shipping?

A. Yes. Qualifying orders are eligible for free shipping. ( see free shipping offer for details some restrictions do apply)

Q. Can I return a product purchased online?

A. Yes. We want to make sure that you are completely satisfied with your recent purchase from us. (see return policy for details)

Q. Can I exchange an item?

A. Yes. Again We want to make sure that you are completely  satisfied with your recent purchase from us. (see exchange policy for details)

Q. What do I do if I received the wrong product?

A. Although every effort was made to ensure that you received the correct item, mistakes can happen. We truly apologize for the inconvenience and will make every effort to make sure you are completely satisfied with your purchase. (see policy for details)

Q. What do you do with my personal information?

A. All personal information you knowingly choose to disclose will be used to obtain payment authorization information and delivery address verification for product(s) that you have purchased from us.

 Q. Do we sell your personal information?

A. American Parts Equipment Supply does not sell your personal information to third parties. (see privacy policy)

Q. Do we share your personal information?

A. We may provide personal information to Law Enforcement or Government agencies or when ordered by the courts if a good faith belief exists to comply with the law. (see privacy policy)

Q. Do we use tracking Cookies?

A. To better serve the needs of our customers and improve the content of this site, We may use data collecting tools like Cookies. (for details see privacy policy)

Q. How do you handle a Childs privacy information?

A. We are committed to protecting children's online privacy.  We do not knowingly gather personal information from children under the age of 13. 

Q. Do you have links to other sites?

A. Our site may contain links to other websites. We are not responsible for the Privacy Policy Practices on those sites.

Q. Is your website easy to use and navigate?

A. Absolutely.

If you have suggestions on how we can make it even better to serve your needs, send us an e-mail, we welcome your ideas and comments.

Q. Is my personal information secure?

A. We take every reasonable security precautions to protect the confidentiality of personal information and credit card information.  (see policy for site security)

Q. Will I be informed of changes to the privacy policy?

A. By using our website, you agree to the terms of the Privacy Policy. We reserve the right to make changes to the Privacy Policy at any time without prior notice. (see privacy policy for details)

  

Q. How long will it take before I get a response to my question?

A. A customer service representative will respond to your question usually within 24 hours. (On normal business days of operation)

Q. Do you sell new tires?

A. Yes, We sell name brand tires at discount prices.

Q. How can I get pricing for new tires?

A. E-mail us your tire size, make and model of tire you currently have or want. Year, make, and model of the vehicle the tires will be going on and the quantity of tires that you would like to purchase. Example: I have a 1998 Ford Expedition XLT 4X4 with Goodyear Wrangler tires,  size P265/70R17 with OWL (outlined white letter) I need a Qty. of (4)    A sales representative will forward pricing and estimated shipping costs to you via e-mail.

Q. Do you sell Quest Vapco Chemicals?

A. Yes we carry a complete line of Quest Chemical products from disinfectants to Express Wipes.

Q. Do you sell only to ASE certified mechanics?

A. We welcome and encourage everyone to purchase our brand name power tools, hand tools and shop equipment including professionals and do-it -yourselfers.

Q. Do you carry contractor equipment?

A. Yes, we carry professional grade contractor equipment from major manufacturers.

Q. Do you sell electrical wiring products?

A. Yes, contact one of our sales representatives via e-mail for more information.

Q. Can I buy items in bulk?

A. Yes, Most items we sell are available in bulk and at discount prices.

Q. Do you sell to businesses?

A. Absolutely, we also sell to homeowners and do it yourselfers.

Q. How old must I be to make purchases on this website?

A. You must be 18 years of age and older to make any purchases on our site.

Q. Do you sell to non profit organizations?

A. Absolutely, We welcome and appreciate your business.

Q. Are you open on weekends and holidays?

A.  Yes, You can make purchases online 24 hours a day 7 days a week and 365 days a year. Our customer service department is open to handle your requests Monday thru Friday 8am-5pm.  The customer service department is closed on weekends and holidays. We apologize for any inconvenience.

Q. Do you sell parts for small engines?

A. Yes, we have access to all the major small engine manufacturers.

Q. How do I order small engine parts?

A. Contact one of sales representatives via e-mail and include the following information: engine manufacturer, model number, serial number and what type of part(s) that you are looking for.

Q. Can I order cleaning supplies for use at home?

A. Yes, now you can buy the same cleaning supplies and cleaning equipment the professionals use.

Q. Do you sell products that are safe for the environment?

A. Yes, We offer green seal certified cleaning products along with composting equipment and supplies.

Q. Do you sell trash bags and can liners?

A. Yes, We have them available in a wide variety of sizes and thicknesses.

Q. Do you carry paper products?

A. Yes, You can buy affordable toilet paper, paper towels and wiper products today and save big money.

Q. Do you sell material handling equipment?

A. Absolutely, everything you will need to get the job done right.  Take a look at our great deals on material handling equipment!

Q. Do you sell hand soaps and skin care products?

A. Yes, You can buy the best industrial strength hand cleaners, Purell hand sanitizers, foaming hand soaps, hand lotions, pre-moistened wipes  along with hair and body soaps at discount prices.

Q. What payments types do you accept?

A. We proudly accept the following credit cards: Visa, Mastercard, Discover Card, and American Express.

Q. When will my card be charged for the purchases I made?

A. Charges are billed to your credit card account upon checkout.

Q. Do you accept checks as payment?

A. Yes. We accept Company and Personal Checks. We also accept Certified Bank Checks, Cashier Checks, Money Orders, *Note: Because of the time needed to process checks as payments, Items will not ship until the check clears with the bank.

Q. Who do I make the check out to?

A. American Parts Equipment Supply.

Q. Do you accept C.O.D. as a payment method?

A. No. We do not except C.O.D.  as a payment method at this time.

Q. Will I have to pay sales tax for my purchases?

A.  All Customers who make online purchases and have ship to addresses outside the state of Wisconsin are not subject to sales tax at the time of sale. Wisconsin Residents are responsible for all State, Local, Sales and Use taxes.  All  Resellers and tax exempt organizations must fax a copy of your tax exempt certificate to 414-764-2551

Q. What kind of warranty do your products have?

A. The Manufacturers warranty constitutes all of the warranties with respect to the sale of this item/items.( see terms & conditions)

Q. Where should I send a product if it's under warranty?

A. Contact the manufacturers warranty department and follow the procedure for returning an item for warranty consideration.

Automotive Questions:

Q. Can I purchase the same tools the pros use?

A. Absolutely, we sell professional grade hand & power tools.

 Q. What if I can't find what I'm searching for?

A. Don't panic. We are adding products to our site on a daily basis. Contact one of our sales representatives and they will be happy to help you find exactly what looking for.

Q. Do you sell safety products?

A. Absolutely, we carry just about everything you'll need to help keep your workforce safe and in compliance.  Check out our great selection of quality safety products!

Q. Do you sell PPE products?

A. You can buy some of the best PPE (Personal Protective Equipment) available anywhere and get it all at discount prices.

Q. Do you sell warning signs and labels?

A. Yes, check out our huge selection of safety signs and buy today and save.

Q. Do you sell fall protection products?

A. Yes, purchase the best fall limiters, lanyards, and the highest quality safety harnesses and anchor systems today for less.

Q. Do you sell Total Solutions Chemicals?

A. Yes, we sell a complete line of Total Solutions Products.  Find great pricing on Industrial Cleaners, Disinfectants, Insecticides, Herbicides, and much more!

Q. Do you sell Broilmaster Grills?

A. Yes, we are an authorized dealer for Broilmaster Grills.

Q. Do you carry Broilmaster Replacement Parts?

A.  Yes, we carry all replacement parts for Broilmaster.  Whether you have a natural gas grill or propane grill, you will find all Broilmaster accessories including Grill Covers, Flavor Screens, Flare Busters, and Charmaster Briquets on sale.

Q. Do you sell first aid kits?

A. You will find one of the best selections of first aid products available anywhere.

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 American Parts Equipment Supply, Inc. BBB Business Review